Spotlight on…Nicky Pinnell, Conference Planning Executive
February 22, 2019
Growing the family!
March 7, 2019

Are you enthusiastic, with a positive can-do attitude and a passion for events? If so we’d love to hear from you.


Conference Planning ExecutiveRequired Competencies 

  • Brings an organised and a methodical approach to the role
  • To be confident in making decisions yourself
  • Delivers high levels of customer service
  • Trustworthy, supportive and demonstrates integrity
  • Enthusiastic with a positive can-do attitude
  • Passionate and driven to succeed
  • Committed and will go the extra mile to make things happen
  • Highly organised
  • Proactive team player
  • To show high levels of attention to detail 

Role Responsibilities – Examples of responsibilities include, but are not limited to:

  • Managing client enquiries from initial enquiry through to completion of booking
  • To ensure that telephone calls are answered within SLA
  • To ensure that deadlines and client SLA’s are met
  • To negotiate the best rates on behalf of clients
  • To prioritise workloads and support the team in order to fulfil client needs
  • To proactively learn and follow specific client and internal processes
  • To be confident in contract checking and scrutinizing the detail
  • To be fully competent in using the booking tool , with maximum efficiency in mind
  • Using our booking tool to produce high quality proposal and confirmation documents
  • To follow up after every booking with a courtesy call and to understand future requirements
  • Using the Vision system to ensure daily actions are used as a task list, and kept up to date
  • To be responsible for collecting final invoice once a booking is complete, ensuring commission levels are set correctly, and reconciling to match the booking with final invoice – ensuring SLA is met
  • To support the Conference Manager and the team by having the confidence to create and offer desirable solutions
  • To support the Commercial area by proactively negotiating enhanced commission, requesting credit facilities, and being aware of deals in place
  • To maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying clients on site inspections, attending external product knowledge days and attending trade shows
  • To ensure that knowledge is shared within the company
  • To participate in ‘Catch up calls’ days
  • To host a minimum of two client events per year
  • To generate venue referrals in the ABC system
  • To ensure that documents are stored in the correct places on the Shared Drive
  • To represent the company in a friendly, professional, positive, and confident manner
  • To be prepared to work some additional hours, when required

Key Skills: 

  • An understanding of venue finding and events
  • Event management experience desirable, not essential
  • Negotiating skills
  • Worldwide venue & destination knowledge desirable, not essential
  • Strong organisational skills
  • Able to work under pressure
  • Excellent team player
  • PC literacy including Excel, PowerPoint & Word

To apply for the role, please email a copy of your CV and salary expectations to Laura Law – [email protected]